At Ameer Zada, we’re here to help at every step.

 Store & Studio: AShop No 24/25 G/F Ali trade Center MM Alam road gulberg III Lahore (by appointment)
Hours: Mon–Sat, 11:00 AM –11:00 PM (closed Sun & public holidays)
Typical response time: within 24–48 business hours

How We Can Help

• Product & Styling Advice: fabric, color, and embroidery guidance
• Sizing & Custom Measurements: size confirmation or made-to-measure instructions
• Order Support: place an order, deposits/balances, fast-track availability
• Payments & Receipts: QR/bank transfer confirmations and invoice copies
• Shipping & Tracking: dispatch updates, courier information (DHL international, TCS within Pakistan)
• Aftercare & Alterations: care instructions and post-delivery fit adjustments (within policy windows)

Quick Links

How to Make an Order: /policies/how-to-order

Payments: /policies/payments

Shipping: /policies/shipping

Return & Exchange Policy: /policies/returns-and-exchanges

Size Guide: /size-guide

Care Instructions: /care

Order & Payment Notes

Production begins after payment is received: 100% upfront or 50% deposit (balance due before dispatch).

Fast-track orders: require 100% upfront and event-date proof (subject to approval).

Keep your Order # in the subject line for faster service.

Returns, Exchanges & Alterations

We do not accept change-of-mind returns.

For verified manufacturing faults reported within 7 days of delivery, we may offer an exchange or store credit (see full policy).

Alterations can be requested within 7 days of receiving the outfit (excludes unstitched articles).

International Customers

Duties, taxes, and import fees are set by your local customs authority and are payable by the customer. We will share tracking once your order ships.

What to Include When You Contact Us

Your Full Name and Order #

Product name/URL and event date (if relevant)

Clear photos/video if reporting a quality concern or requesting an alteration

Security & Privacy

Only pay to the official account name “AMEER ZADA” and the IBAN listed on our Payments page. We never request transfers to personal accounts. Your information is handled per our Privacy Policy.

Feedback & Complaints

If something isn’t perfect, email support@ameerzada.com with “Feedback/Complaint – Order
#_____”. A senior specialist will review and respond within 3 business days.